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Supporting your interests is what we do best

Early notification of circumstances and incidents is vital.  This allows us to better protect you, by managing issues proactively with a view to earlier resolution or containment of a claim.

You can notify us of a claim, or an incident that has the potential to lead to a claim, by contacting our team during business hours on 1800 839 280, or by completing our Incident Notification Form below.
If you’re uncertain about whether to notify an incident, we encourage you to call us so we can talk you through the situation.
Remember, we’re here to help and you’re not alone.

Notify an Incident
  • What should you notify to MIGA?

    We are often asked what is a notifiable claim or incident.
    Some examples are:
    • If you are served with a writ, summons or third party notice
    • If a letter from a solicitor or patient has been received, or if a patient or solicitor gives verbal indication of an intention to a claim
    • If a request for a copy of notes has been received in circumstances where you had already detected patient dissatisfaction and the outcome was not ideal
    • Where the patient asks for a reimbursement of fees or for you to pay for anticipated future expenses because of dissatisfaction with the result
    • Where a patient tells you they are unhappy with the result, outcome or treatment and intends to consult a solicitor or make a claim.
  • What sort of incidents can lead to a claim?

    While producing a comprehensive list is not possible, the following examples provide an indication of incidents that can lead to a claim:
    • Complications (expected or unexpected) where the patient or relatives are dissatisfied or hostile
    • Complications for which you or the patient were not prepared
    • An incident has occurred which resulted in a significant adverse outcome for the patient, leading to a significant permanent disability
    • You are concerned about your management or treatment of the patient (even where the patient has not complained)
    • Failure or delay in diagnosis resulting in significant compromise of patient health and significant delay in treatment
    • Breach of patient confidentiality
    • Failure to follow up test results
    • Failure to warn of risks associated with a procedure in circumstances where the risk materialises
    • Unexpected brain damage
    • Unexpected return to operating theatre
    • Perforation during operation resulting in significant increase in pain and suffering and extended stay in hospital
    • Burns resulting from procedures or treatment
    • Infection following a procedure resulting in significant increase in pain and suffering and extended stay in hospital.

Insurance policies are issued by Medical Insurance Australia Pty Ltd (AFSL 255906).  MIGA has not taken into account your personal objectives or situation.  Before you make any decisions about our policies, please review the relevant Product Disclosure Statement (which can be found here) and consider your own needs.
Information on this site does not constitute legal or professional advice. If you have questions, or need advice please contact us for assistance.