Risk Resources

Categories

1. Articles
2. Fact Sheets
3. Podcasts - Radiology
4. For Midwives

1. Articles

   1. Adverse Events

      • Doctors' Support Service: In case of emergency - just ask [October 2010]
      • Guidelines for notifiable matters [June 2009]
      • Human Factors Engineering in healthcare [August 2008]
      • Managing adverse events [December 2007]
      • Tips from the Workshop on Mastering Adverse Outcomes [June 2005]
      • Unhappy patients and reimbursement or waiver of fees [June 2005]

   2. Business Medical Indemnity (BMI)

      • Be alert to gaps in cover [April 2010]
      • Case Study - Actions of staff  [December 2011]
      • Case Study - Not so 'hip' infection inspection  [April 2011]
      • Case Study - The importance of ensuring your staff are covered [August 2012]
      • Case Study - Vicarious liability  [December 2009]
      • Could your practice structure create gaps in your insurance cover?  [June 2010]
      • Dermatology practice case study [February 2012]
      • Diagnosis disaster - Who's to blame or did everyone contribute?  [August 2010]
      • Do you provide rooms and facilities to other healthcare professionals?  [October 2011]
      • Does your practice need Business Medical Indemnity (BMI) insurance?  [February 2010]
      • Liability of medical practice companies - A cautionary tale  [August 2011]
      • Lost report and the worsening headache  [December 2010]
      • Practice insurance - Do you have all the bases covered?  [February 2011]
      • Vicarious liability and the non-doctor owner  [October 2010]
      • Why your practice might need its own insurance  [June 2011]

   3. Chaperones

      • Up close and personal - intimate examinations and chaperones [April 2010]

   4. Communication

      • A stitch in time can save nine [August 2012]
      • Collaboration and communication - a risk management strategy [December 2010]
      • Communication - Doctors and nurses working together  [June 2011]
      • Delegating advice to patients - How to manage it better  [August 2011]
      • Email in medical practice [April 2009]
      • Guiding patients through cyberspace [August 2009]
      • Human Factors Engineering in healthcare [August 2008]
      • Is your Consultant working with you or against you? [June2012]
      • Patients with mental illness [April 2010]
      • Team communication - a cooperative risk management strategy [June 2006]
      • Telemedicine [April 2006]
      • Unexpected results - Communication and follow-up [October 2010]
      • When should a radiologist speak and to whom?  [December 2010]

   5. Complaints

      • A stitch in time can save nine [August 2012]
      • Doctors' Support Service: In case of emergency - just ask [October 2010]
      • Guidelines for notifiable matters [June 2009]
      • Is your Consultant working with you or against you? [June 2012]
      • Managing adverse events [December 2007]
      • More than a suggestion box - Utilising feedback in practice  [August 2011]
      • Recovering professional fees from patients - case study [August 2009]
      • Responding to a complaint - think about it  [February 2011]
      • Responding to complaints - there is a silver lining [October 2009]
      • The recording of Medical Board complaints [August 2009]
      • Unhappy patients and reimbursement or waiver of fees [June 2005]

   6. Complications

      • Abnormal vaginal bleeding [April 2005]
      • Advanced Care Directives - Determining validity  [December 2011]
      • Day surgery sedation and analgesia [October 2008]
      • Medical Practice Alert - Coroner's findings - abdominal aortic aneurysm  [April 2011]
      • Mental incapacity of patients [February 2005]
      • Post surgical pain syndromes [April 2010]

   7. Consent

      • Consent to medical procedures for children [April 2010]
      • Informed consent for new or non-standard surgical procedures [October 2007]
      • Risk management tips - consent [April 2005]

   8. Coronial Investigations

      • Coroner reminds us of the importance of post procedure monitoring  [December 2010]
      • Coronial investigations - important information for members [April 2008]
      • Decision by the Coroner: Issues for rural general practitioners [June 2009]
      • Guidelines for notifiable matters [June 2009]

   9. Correct Site Surgery

      • Correct site surgery - a sound investment [December 2009]
      • Three 'rights' may prevent a 'wrong' [August 2006]
      • Workload pressures and poor systems make good surgeons vulnerable [August 2009]

   10. Diagnosis

       • An Achilles' heel  [February 2012]
       • Decision by the Coroner: Issues for rural general practitioners  [June 2009]
       • Investigation of a breast lump - Inadequate investigation can lead to a claim  [October 2006]
       • Medical Practice Alert - Coroner's findings - abdominal aortic aneurysm  [April 2011]
       • PSA testing - Risk management strategies and clinical guidelines [June 2012]
       • When being a friend can become unfriendly [August 2008]

   11. Doctors' Health

       • Doctors need a doctor [August 2012]
       • Doctors' Support Service: In case of emergency - just ask [October 2010]
       • Have you used your stethoscope on your practice lately? [August 2008]
       • Managing the aggressive or violent patient [October 2011]
       • Managing workloads [June 2007]
       • MIGA Doctors' Support Service [April 2006]
       • MIGA Practitioners' Support Service [June 2012]
       • Private conduct may amount to unprofessional conduct [December 2006]
       • The Social Media Virus - prevention is better than cure  [February 2011]
       • Treating yourself and members of your family  [February 2006]

   12. Documentation

       • Amending medical records [February 2009]
       • Are you across the eHealth revolution?  [April 2012]
       • Good records - good defence [November 2011]
       • Medical notes - the best risk management tool [December 2009]
       • Retention and destruction of medical records [August 2006]
       • What if a patient asks for medical information to be removed from their medical records [October 2009]
       • Why good notes are important [April 2005]

   13. Duty of Care

       • Duty of care to third parties - case study [April 2007]
       • What is a specialist's duty of care to a patient they have never seen? [February 2009]

   14. Follow-up Processes

       • Abnormal results and your obligation to recall [October 2011]Have you used your stethoscope on your practice lately? [August 2008]
       • Unexpected results - Communication and follow-up [October 2010]
       • What is a specialist's duty of care to a patient they have never seen? [February 2009]

   15. Medical and Expert Reports

       • AMA survey raises issues of concern  [December 2011]
       • Are GPs medical experts? [October 2008]
       • Expert reports [August 2008]
       • Failure to provide medical reports may lead to a finding of unprofessional conduct [August 2010]
       • Independent medical examinations - incidental findings [February 2006]
       • Medico-legal Joint Statement [April 2010]
       • When failure to provide medical reports becomes unprofessional conduct [February 2007]

   16. Medical Board

       • Critical Compliance Conditions: New South Wales Medical Practice Act [June 2010]
       • Doctors - Don't forget to renew your medical registration [August 2012]
       • Guidelines for notifiable matters [June 2009]
       • Medical Board guidelines for advertising medical services [April 2010]
       • National Registration and Accreditation Scheme - August 2010 update [August 2010]
       • National Registration - reporting obligations of health service providers  [February 2011]
       • The recording of Medical Board complaints [August 2009]
       • Trying to be helpful can be unprofessional - a case study  [December 2010]
       • What happens when you receive a complaint or notification from AHPRA [October 2010]

   17. Medical Records

       • A stitch in time can save nine [August 2012]
       • Amending medical records [February 2009]
       • Are you across the eHealth revolution?  [April 2012]
       • Closing a practice - retention of records [October 2008]
       • Destroying radiology films - When and how  [April 2012]
       • Did you put the patient's medical record in the post? [February 2009]
       • Did you put the patient's medical record in the post? - Your questions answered [April 2009]
       • Electronic authorities - are they valid? [October 2011]
       • Electronic Medical Records [October 2005]
       • Good medical records really help - case study [April 2007]
       • Good records - good defence [November 2011]
       • Medical notes - the best risk management tool [December 2009]
       • Medical record documentation - a prompt review to current practice [February 2009]
       • Medical records - closing practice and unprofessional conduct [December 2009]
       • PCEHR - Medico-legal implications [June 2012]
       • Privacy - Collection of, and access to, personal information [August 2010]
       • Retention and destruction of medical record documents - scanning of medical records [October 2006]
       • Retention and destruction of medical records  [August 2006]
       • What if a patient asks for medical information to be removed from their medical records [October 2009]

   18. Medicare Australia

       • Beware the Professional Services Review [February 2010]
       • Case study - Professional Services Review [February 2008]
       • Case study - recent PSR review [February 2010]
       • GP Care Plans for chronically ill patients  [August 2011]
       • Guidelines for notifiable matters [June 2009]

   19. Medications

       • Drug seeking patients [October 2008]
       • Handling drugs of dependence - would your practice stand up to scrutiny? [June 2009]
       • Medication mix up - the need to provide clear instructions [August 2007]
       • Medication safety - it takes more than a spoonful of sugar [December 2006]
       • Stolen prescription pads [April 2008]
       • Trying to be helpful can be unprofessional - a case study  [December 2010]

   20. Medico-legal

       • Advanced Care Directives - Determining validity  [December 2011]
       • AMA survey raises issues of concern  [December 2011]
       • Are GPs medical experts? [October 2008]
       • Assessment of 'Fitness to drive' [June 2007]
       • Child safe environments - Time to act  [December 2011]
       • Child safe environments - Update  [February 2012]
       • Client as patient - client as claimant [February 2009]
       • Code of professional conduct - good medical practice [October 2007]
       • Coronial investigations - important information for members [April 2008]
       • Critical compliance conditions: New South Wales Medical Practice Act [June 2010]
       • Decision by the Coroner: Issues for rural general practitioners [June 2009]
       • Electronic authorities - are they valid? [October 2011]
       • Expert reports [August 2008]
       • Failure to provide medical reports may lead to a finding of unprofessional conduct [August 2010]
       • Family Court issues - release of information concerning children [April 2009]
       • Good medical records really help - case study [April 2007]
       • Guidelines for notifiable matters [June 2009]
       • Implications of failing to renew registration with the Medical Board [August 2007]
       • I've received a subpoena - now what? [November 2011]
       • Living wills and advance directives [October 2006]
       • Managing adverse events [December 2007]
       • Mandatory reporting of child abuse - case study [October 2007]
       • Mandatory reporting of child abuse - further issues [December 2007]
       • Medical Board guidelines for advertising medical services [April 2010]
       • Medical notes - the best risk management tool [December 2009]
       • Medical receptionists and the law - case study [December 2006]
       • Medico-legal Joint Statement [April 2010]
       • National Registration - reporting obligations of health service providers  [February 2011]
       • New rules for reporting deaths [June 2006]
       • One doctor's experience of claims management [December 2006]
       • Potential liabilities under the new South Australian Mental Health Act  [June 2011]
       • Recovering professional fees from patients - case study [August 2009]
       • Releasing information about a minor to a family friend [April 2009]
       • Reporting nursing home deaths - Coroners Act 2003 (SA) [August 2006]
       • Request for information by insurance companies [June 2006]
       • Responding to a request by the police for information concerning your patient [December 2005]
       • Responding to a Subpoena or Summons [October 2009]
       • Retention and destruction of medical records [August 2006]
       • SA Workers Rehabilitation and Compensation Act 1986 - Section 110 [June 2008]
       • Stolen prescription pads [April 2008]
       • The ACCC - powers to gather information and doctor/patient privilege [October 2005]
       • The duty of confidentiality [December 2008]
       • The legal process - defending claims [April 2005]
       • Think before using the title 'Cosmetic Surgeon' in Queensland [February 2008]
       • Unhappy patients and reimbursement or waiver of fees [June 2005]
       • What happens if Medicare knocks on your door? [December 2007]
       • What have I got myself into! A case study [February 2010]
       • What if a patient asks for medical information to be removed from their medical records [October 2009]
       • When failure to provide a medical report becomes unprofessional conduct [February 2007]
       • Witness immunity [June 2005]
       • WorkCover SA medical fee schedule - medico-legal reports [February 2008]
       • Your medical records - protected communications [February 2008]

   21. Pain Management

       • Post surgical pain syndromes [April 2010]

   22. Patients

       • Advanced Care Directives - Determining validity  [December 2011]
       • An Achilles' heel  [February 2012]
       • Client as patient - client as claimant [February 2009]
       • Day surgery sedation and analgesia [October 2008]
       • Drug seeking patients [October 2008]
       • Family court issues - release of information concerning children [April 2009]
       • GP Care Plans for chronically ill patients  [August 2011]
       • Guiding patients through cyberspace [August 2009]
       • Managing the aggressive or violent patient [October 2011]
       • More than a suggestion box - Utilising feedback in practice  [August 2011]
       • Patients with mental illness [April 2010]
       • Post surgical pain syndromes [April 2010]
       • PSA testing - Risk management strategies and clinical guidelines [June 2012]
       • The aggressive, violent and intimidating patient [April 2010]
       • Treating young patients or the elderly [April 2010]
       • Treating yourself and members of your family  [February 2006]
       • Trying to be helpful can be unprofessional - a case study  [December 2010]
       • When being a friend can become unfriendly [August 2008]

   23. Practice Systems

       • Abnormal results and your obligation to recall [October 2011]Clinical handover - an essential part of medical practice [February 2010]
       • Closing a practice - retention of records [October 2008]
       • Day surgery sedation and analgesia [October 2008]
       • Did you put the patient's medical record in the post? [Februrary 2009]
       • Did you put the patient's medical record in the post? - Your questions answered [April 2009]
       • Email in medical practice [April 2009]
       • Have you used your stethoscope on your practice lately? [August 2008]
       • Human Factors Engineering in healthcare [August 2008]
       • If disaster strikes, do you have a plan?  [April 2011]
       • Medical records - closing practice and unprofessional conduct [December 2009]
       • Stolen prescription pads [April 2008]
       • What is a specialist's duty of care to a patient they have never seen? [February 2009]
       • Workload pressures and poor systems make good surgeons vulnerable [August 2009]

   24. Privacy / Confidentiality

       • Electronic authorities - are they valid? [October 2011]
       • Privacy - Collection of, and access to, personal information [August 2010]
       • Privacy and confidentiality [August 2007]
       • Privacy and genetic information - New guidelines for health practitioners [June 2010]
       • Releasing information about a minor to a family friend [April 2009]
       • The duty of confidentiality [December 2008]
       • The Social Media Virus - prevention is better than cure  [February 2011]

   25. Regulations

       • Assessment of 'Fitness to drive' [June 2007]
       • Child safe environments - Time to act  [December 2011]
       • Child safe environments - Update  [February 2012]
       • Code of professional conduct - good medical practice [October 2007]
       • Doctors - Don't forget to renew your medical registration [August 2012]
       • Handling drugs of dependence - would your practice stand up to scrutiny? [June 2009]
       • Implications of failing to renew registration with the Medical Board [August 2007]
       • Mandatory reporting of child abuse - case study [October 2007]
       • Mandatory reporting of child abuse - further issues [December 2007]
       • Think before using the title 'Cosmetic Surgeon' in Queensland [February 2008]
       • Your medical records - protected communications [February 2008]

   26. Risk Management Activities

       • Identifying and managing emerging risks [April 2006]
       • Is tort reform enough risk management? [December 2008]
       • MIGA claims analysis [October 2010]
       • MIGA's Practice Self Assessment - what are they telling us? [June 2009]
       • Risk management - it's working!!! [June 2007]

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2. Fact Sheets

   1. Adverse Events

      • Guide to notification of claims and circumstances [March 2011]
      • Unexpected or adverse incidents [March 2011]
      • Unhappy patients and reimbursement or waiver of fees [April 2009]
      • When things go wrong - A checklist for doctors [July 2012]

   2. Chaperones

      • Managing risk with chaperones [March 2011]

   3. Communication

      • Closing a medical practice [March 2011]
      • Communication [March 2011]
      • Referring over and referring back [October 2011]
      • Social media [August 2011]
      • Team communication [March 2011]
      • Terminating the doctor-patient relationship [March 2011]

   4. Complaints

      • Good Complaints Management Checklist [September 2012]
      • Guide to notification of claims and circumstances [March 2011]
      • Managing complaints [March 2011]
      • Unhappy patients and reimbursement or waiver of fees [April 2009]

   5. Complications

      • Managing persisting post-surgical pain [March 2011]
      • Patient selection [March 2011]
      • Patients who won't follow advice [March 2011]
      • Recalls and reminders [March 2011]

   6. Consent

      • Consent [March 2011]
      • Consent - 12 important questions [March 2011]
      • Consent - sample checklist for orthopaedics [March 2011]
      • Consent - patient anaesthesia checklist [March 2011]
      • Consent for home births for midwives  [December 2010]
      • Consent for hospital births for midwives [December 2010]
      • Consent to medical procedures for minors [March 2011]
      • Informed consent - checklist [March 2011]
      • Patients who won't follow advice [March 2011]

   7. Coronial Investigations

      • Giving evidence - Before the Coroner or your Registration Board [August 2011]

   8. Doctors' Health

      • 12 steps to sanity [March 2011]
      • Tips on time management [March 2011]

   9. Documentation

      • Consent [March 2011]
      • Electronic Medical Records [May 2012]
      • Patients who won't follow advice [March 2011]

   10. Infection Control

       • Infection control - infectious airborne diseases [March 2011]
       • Infection control guidelines [March 2011]

   11. Medical and Expert Reports

       • Giving evidence - Before the Coroner or your Registration Board [August 2011]

   12. Medical Board

       • Giving evidence - Before the Coroner or your Registration Board [August 2011]

   13. Medical Records

       • Electronic Medical Records [May 2012]
       • Medical records [March 2011]
       • Medical records - Your duty of care checklist [August 2011]
       • Retention and destruction of records - South Australia [April 2009]
       • Scanning medical records [March 2011]

   14. Medications

       • Controlled drugs - storage, documentation and destruction [March 2011]

   15. Medico-legal

       • Giving evidence - Before the Coroner or your Registration Board [August 2011]Guide to notification of claims and circumstances [March 2011]
       • Mandatory reporting obligations - child abuse [July 2010]
       • Mandatory reporting obligations - other [April 2009]
       • Unhappy patients and reimbursement or waiver of fees [April 2009]

   16. Practice Systems

       • Checklists for Pathologists [November 2012]
       • Closing a medical practice [March 2011]
       • Follow up [March 2011]
       • Recalls and reminders [March 2011]
       • Referrals and appointment procedures [March 2011]
       • Referring over and referring back [October 2011]

   17. Privacy / Confidentiality

       • Privacy [March 2011]
       • Privacy information for midwives [December 2010]
       • Social media [August 2011]

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3. Podcasts - Radiology

   1. Radiology investigations

       

       

       

       

       

       

       

       

       

       

       

       

       

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4. For Midwives

   1. Adverse Events

      • When things go wrong - A checklist for midwives [July 2012]

   2. Complaints

      • Snapshot - dealing with requests for reimbursement [December 2011]

   3. Consent

      • Consent for home births for midwives  [December 2010]
      • Consent for hospital births for midwives [December 2010]

   4. Health Records

      • Electronic health records for midwives [October 2010]
      • Health records for midwives [October 2010]

   5. Midwives' Health

      • MIGA Practitioners' Support Service [June 2012]

   6. Patients

      • Managing expectations [April 2012]
      • Snapshot - Professional Boundaries  [February 2012]

   7. Practice Systems

      • Follow up for midwives [October 2010]
      • Snapshot - Issues to consider if you use email and SMS in your practice [August 2012]

   8. Privacy / Confidentiality

      • Privacy information for midwives [December 2010]

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